Terms & conditions
Welcome to our website. By scheduling an appointment, paying a deposit, or receiving hair styling services from us, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before booking.
1. Appointments & Booking
Individual Appointments: All regular appointments must be booked through our online booking system or confirmed directly with us.
Bridal & Group Bookings: Special arrangements, including travel to wedding locations or booking large group events, require advance confirmation and a dedicated agreement.
Pre-Service Consultations: Certain services, particularly custom hair coloring, bridal packages, or major restyles, require an initial consultation to assess hair suitability, discuss expectations, and review health and safety requirements.
2. Cancellations & Rescheduling
24-Hour Cancellation Policy: We require at least 24 hours’ notice for any appointment cancellations or rescheduling. Cancellations made within 24 hours of the scheduled appointment time will be subject to a charge of 100% of the total appointment fee.
Bridal & Group Deposits: Bookings for bridal parties or large groups require a deposit to secure the date. Deposits are non-refundable if the booking is cancelled within 24 hours (or the agreed cancellation window specified in your group contract).
3. Late Arrivals
To ensure we deliver full-quality service to every client without delay, please arrive on time for your appointment.
If you arrive 15 minutes or more late, we may need to shorten your service time or reschedule your appointment. Late arrivals that result in a missed or cancelled appointment will be treated as a short-notice cancellation and charged accordingly.
4. Health, Safety & Patch Testing
Mandatory Patch Testing: For client safety, a patch test is required at least 48 hours prior to any color, chemical, or specialist treatment for all new clients or existing clients who haven’t had the service within the last 6 months.
Refusal of Chemical Services: If a patch test is not completed within the required timeframe, or if a reaction occurs, we reserve the right to refuse or cancel the chemical service to protect your health and safety.
Health Declarations: Clients must disclose any known allergies, scalp conditions, or previous adverse reactions to hair products during their consultation or prior to treatment.
5. Client Conduct & Service Refusal
We are committed to providing a safe, comfortable, and respectful environment.
We reserve the right to refuse service, terminate an active appointment, or restrict future bookings for any client displaying aggressive, abusive, or inappropriate behavior, or if safety concerns arise.
6. Salon Environment & Guests
To maintain a calm and relaxing environment and ensure safety around professional tools and chemicals, we ask that clients limit extra accompanying guests or children unless prior arrangements have been made.
7. Changes to These Terms
We reserve the right to modify or update these Terms and Conditions at any time to reflect changes in our business operations, pricing structure, or legal obligations. Updated terms will take effect immediately upon being posted on this website.
8. Contact Us
If you have any questions regarding these Terms and Conditions or wish to discuss an upcoming booking, please reach out via our website contact page or through our online booking channel.